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Marketers of Technology Products and Services can Help Travelers Get More Out of Vacations
(A version of this editorial was first published in Ad Age China) http://adage.com/china/article?article_id=139980
China’s leisure industry is a spontaneous dance of sounds, anticipation, restlessness, sensations, human heat and intense togetherness, good and bad.

The whole country seems to feel an overwhelming desire to see, capture and carry as much as possible. They want to touch, see, touch again and see it again and most importantly, see it through the lens of a camera.

The experience is all about capturing everything in sight with as many mega pixels as possible. And sightseeing is like a race against time, and innumerable fellow travelers.

Desire to capture the evidence of being in a place can even surpass the desire to experience the place itself.
So while the Chinese travelers are busy capturing they can sometimes lose on the moments and experience part. Add to this the fact that if they are unable to organize what they capture – they can even miss on these memories.

The relative inexperience of the Chinese leisure traveler is a reflection of China’s stage of development, and it offers fertile ground for marketers.

There are various ways to helping these Chinese travelers. And marketers of technology products can especially play an important role in this.

Film and camera companies can help Chinese tourists, many of whom are first-time owners of high-end digital cameras, find better ways of organizing travel pictures. Photographs can be brought to life in more ways than just sprinkling them on a blog, e-mailing them as large files or dumping them in some obscure corner of the hard drive,
For example, PC and Television companies can inspire the users through easy to use though music-layered slide shows on that can be viewed on large flat-screen TV sets. Right now only Apple comes close to providing this kind of inspiration.

Mobile phone companies and wireless carriers could offer more ways to use location-based services by developing and marketing applications that help people learn more about the temple in front of them or the myth about a lake they are walking past.

Even non- technology brands have many opportunities. Brands related to travel, travel accessories and hospitality could play a more important role here. So could brands that help people better understand the places and artifacts that so far they have only been clicking and carrying home in the flash memory of a newly acquired digital camera.

Automakers can help those traveling by car discover unknown attractions on the way to the hotel.

For those less savvy with technology, marketers could bundle promotional materials such as city guides with tourism accessories like North Face backpacks or camera lenses.

Advertisers have experimented with these ideas in western countries but in China, most remain unknown — even though the mainland has become a massive market for domestic tourism.

A moment between shooting those shadows

There is a popular saying in politics that all politics are local; and in China the same can be said about the Internet. Local players, in tune to the specific needs of the country’s “Netizens”, rule the digital space, and the numbers are staggering. Currently, the Internet in China is home to over 340 million users who are online for an average of 16 hours per week, the same amount of time they spend watching television. There are 111 million people managing a social network profile, and these numbers are growing daily. The power of the Internet in China has never been stronger and has not even begun to be realised.

It is no secret that the Internet in China has been an agent for reform, and it is serving as a valuable tool for people to explore a world often beyond their reach. The Internet is not only serving China’s growing set of Netizens though. It is quickly replacing traditional media as brands and companies seek to connect with their consumers in new and different ways. With the exception of Google, international platforms that offer a cut and paste version of their American or European sites simply fail and often get banned. Popular sites such as Facebook and Twitter have fallen victim to the Great Firewall of China. While young innovative Chinese Netizens can find a way to get to these sites, why would they want to? Chinese social media is simply way cooler.

The Internet in China is dominated by long-running, multi-service portals like Sina, QQ and Sohu that have been offering social networking, discussion forums, blogs, instant messaging and other “socialised media” long before Twitter and Facebook. As the nationally preferred form of social media, bulletin board systems (BBS) are available in every imaginable topic, and in these forums, Netizens can be extremely vocal, resourceful, risk-takers, subversive and sometimes a little worrisome.

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From May to October 2010, Shanghai will play host to the largest world fair in history and the organising bureau are ensuring it is a digital expo too. Expo Online is a key measure of their digital communications and we are now able to get a preview into what’s in store.

You can browse the 5.25 square-kilometre site and interact with the various country and corporate pavilions on the Pudong and Puxi sides of the Huangpu River respectively.

In the screen capture at the top of this post you can see a section of the Asia Pacific area of Expo 2010. The big brown pavilion with a red marker on top is Australia. To its left you can see Thailand, and on the right Singapore, Malaysia and New Zealand. Meanwhile in the image below you can see the big Korean and Japanese pavilions.

Next year Expo Online will enable users to have a fully interactive experience, going inside the virtual pavilions and enjoy beautifully created digital experiences in several languages. Until then have fun playing around with the current version and if you want to learn more about World Expo 2010 Shanghai, check out my blog.

Nate Cochrane pens his rules for social media etiquette on iTNews. And in a style true to the very fundamentals of social media which encourage active sharing and participation, he has made a point to list the rules he outlines as a work in progress and has opened it up for discussion on the site.

One of the rules that he points out is one that we tend to forget: ‘Quality NOT quantity’. Too often PRs get flack for doing a last minute dash to sign up as many people in their network to become friends/ fans on their clients’ Facebook groups and pages or on their Twitter handles.

As PRs, we need to continue to educate our clients that the real value does not lie in the sheer volume of people we sign up but rather in the quality of the people we engage (even if it’s only a handful!).

Consider who your target audience is, where do they frequent and how to reach them. Who is in your fans/ friends extended networks. Are they the right audience to target?

Using Twitter as an example, it’s important to do the analysis and drill down into who the person is that you want to connect with, get to know them, follow them for a while and find out what they write about. Also have a look into who follows that person, are they the appropriate person for your client to be reaching out to or is there someone in their Twitter network that is better?

This tool can help you determine the most appropriate people to follow:

If we want to get some real and long lasting results for our clients, the key is to make sure that we’re speaking to the right audiences!