360DigitalInfluence

During my recent trip to Singapore, I had the opportunity to grab coffee and have a chat with Ben Koe, Employee #3 of JamiQ, a new social media monitoring service which is currently in beta.

I’ve asked Ben a few quick questions about the state of social media across Asia Pacific, what companies should do first before jumping in, and how JamiQ will be different from the array of social media monitoring services currently on the market:

Q. How would you characterise the digital landscape here in Asia Pacific?
Asia Pacific contains some of the most densely connected communities in the world which makes it one of the largest opportunities for digital marketing. However, marketers are still undecided about the effectiveness of engaging online. But this is understandable, while we are certain about the large population that connect online, there is no one best way to reach them.

In order to engage successfully online, marketers need to flip their logic around. Instead of the traditional method of identifying the best media to communicate through, brands can now be their own media. Corporate blogs, community forums, YouTube channels, etc. are all affordable means for companies to establish their presence online and build communities around them. 

Q:  Across APAC, we are seeing an increased interest in social media. Before jumping in, what should organisations do in order to generate real results from their efforts?
Organisations need to take a step back from the hype and observe their brand online. Listening to what’s being said by their customers in the region is the most critical exercise one can perform. The ability to listen gives you the intelligence required to craft an effective communication strategy. Just like how you wouldn’t bother selling in-car stereos to people who take the bus, you need to know what your customers want; and most of the time your customers will not tell you directly, they’ll be telling their friends online.

Too often, marketers are communicating what’s on their agenda completely overlooking the “truth” being talked about on forums or being ranted on blogs. Once you know what your customers or the industry is talking about, you then can make better judgment and strategy for engaging them for your brand before consumer-driven perception takes over.

Q:  How will JamiQ be different from some other social media listening services?
JamiQ’s chief advantage is its reach. This is the foundation of social media monitoring. Just like a search engine, the more web pages the engine can cover the better a service it is. If you read the fine print on some social media monitoring services you’ll find that some claim to have indexed 12 million blogs, another 20 million, and others 100 million. So who’s giving you the full picture?

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